Frequently asked questions

Yes. Everything that helps an animal home is free for everyone, forever: reporting, matching, messaging, alerts, the poster and chip lookup. Labelled ads and voluntary contributions keep it running.

So we can tell you about possible matches and people can message you without seeing your phone number. Everything you enter before signing in is kept.

To protect you. Instead of the exact spot, we show an area with a radius of at least 500 metres, or at least 150 metres for found and sighted animals. Only you see the exact location.

No. Add the chip number to your report or pet profile; we never show it publicly. We only use it to find matches.

Until you close it. After 7, 14 and 30 days we ask whether you are still searching. If you do not update it for 90 days, it closes automatically, and you can extend it straight away.

No. It takes under a minute. At the end you get a private link to manage the report and reply to messages.

If you gave an email address, we can send it again. Without one we cannot recover it, and the report expires after 30 days. You can also keep it by creating an account.

No. We do not ask and we never show it. You arrange the handover in the conversation.

Call the shelter your municipality works with, or a vet. Please still report it on Najdimo so the people missing it can find it more easily.

We cannot be sure. We compare the chip number, area, time and description, and suggest a possible match. You decide after looking at the photos.

Only the people in the conversation. Our team sees a message only if someone reports it as abuse.

You can share your number in the conversation, but we recommend staying in the app until your pet is safely home.

The most common sign is a request for money in advance. A genuine finder does not ask for money. More in the safety tips.

You can delete a found or sighted report from your private link. To delete your account, write to the address in the privacy policy. Soon you will be able to delete it yourself in settings.

Essential cookies to make the service work, for example to keep you signed in. We only use Google Analytics cookies if you accept them. You can change your choice at any time in Cookie settings.

To keep Najdimo free. Ads from local partners are always labelled Ad. We never show them while you report, in conversations or during payment, and they do not use tracking cookies.

When your pet is home again, you can leave a thank-you contribution. It is optional and does not change any feature.

Everything about ad slots and our audience is on Advertise with us, where you can also contact us.

Yes, everything, forever, including the portal, imports and municipality reports. We are building the shelter portal. If you would like to join the pilot, see For shelters.

Not for anything that helps an animal home: reporting a found animal, chip lookup, matches and messaging are free. Practices that want more visibility can choose Vet Partner.